The Industry's Best Cooling System Protection
 
 
Stirling Ultracold is pleased to offer the Two/Seven Engine Protection Plan for the free-piston Stirling engine that provides cooling for the Upright Model SU780XLE and the Undercounter Model SU105UE.
 
This warranty is the result of thousands of free-piston Stirling engine performance reports from applications in aerospace, research, energy and petrochemical industries. As we deploy the free-piston Stirling engine on the ultra-low temperature platform for long-term storage of critical specimens, we can extend this unprecedented warranty protection experience to the life science, pharmaceutical, hospital/clinical and biotechnology industry.
 
Note: Because of unique applications and use patterns associated with portable ultra-low storage enabled by the Stirling Shuttle™, standard warranty protection terms apply to the Shuttle™. See terms and conditions herein.

 
Warranty Protection - Model SU780XLE
Warranty Program
The following Warranty applies to the Stirling Ultracold Upright Model SU780XLE manufactured by Global Cooling, Inc.
 
Limited Warranty, USA
  • The Stirling Ultracold freezer is warranted for a period of TWO YEARS for materials and labor.
  • The Stirling Ultracold free-piston Stirling engine and thermosiphon is warranted for a full SEVEN YEARS, parts only, from original date of shipment from Global Cooling, Inc.
  • If a service issue arises, contact Global Cooling, Inc. Service Department to register Warranty Service and initiate a resolution.
  • Advanced authorization for a service company to diagnose the problem must be approved by Global Cooling, Inc.
  • Global Cooling, Inc. will not be responsible for charges incurred for service calls made by a third party prior to authorization by Global Cooling, Inc.
  • Global Cooling, Inc. retains the right to replace any product in lieu of servicing it in the field.
  • Liability in all events is limited to the purchase value only.
  • Under no circumstances will Global Cooling, Inc. be responsible or held liable for consequential or incidental damages associated with loss of stored product in the event of an equipment failure.
  • Extended warranty programs are available. Contact Stirling Ultracold for a custom warranty solution.
  • The warranty period starts at the original date of shipment from Global Cooling, Inc.
Limited Warranty, CANADA
  • The Stirling Ultracold freezer is warranted for a period of TWO YEARS for materials and labor..
  • The Stirling Ultracold free-piston Stirling engine and thermosiphon is warranted for a full SEVEN YEARS, parts only, from original date of shipment from Global Cooling, Inc..
  • If a service issue arises, contact Global Cooling, Inc. Service Department to register Warranty Service and initiate a resolution..
  • Advanced authorization for a service company to diagnose the problem must be approved by Global Cooling, Inc..
  • Global Cooling, Inc. will not be responsible for charges incurred for service calls made by a third party prior to authorization by Global Cooling, Inc..
  • Global Cooling, Inc. retains the right to replace any product in lieu of servicing it in the field..
  • Under no circumstances will Global Cooling, Inc. be responsible or held liable for consequential or incidental damages associated with loss of stored product in the event of an equipment failure..
  • Extended warranty programs are available. Contact Global Cooling, Inc. for a custom warranty solution..
  • The warranty period starts at the original date of shipment from Global Cooling, Inc..
International Distributor Limited Warranty
  • Global Cooling warrants that Distributor shall acquire products purchased hereunder free and clear of all liens and encumbrances.
  • Global Cooling further warrants all products to be free from defects in materials under normal use and service for a period of TWO YEARS.
  • The Stirling Ultracold free-piston Stirling engine and thermosiphon is warranted for a full SEVEN YEARS, parts only, from original date of shipment from Global Cooling, Inc.
  • Warranty will start ONE MONTH after the ship date from Global Cooling.
  • Global Cooling shall provide to Distributor, without charge, replaceable replacement parts to substitute for products parts which must be replaced by reason of valid warranty claims.
  • This warranty obligation is limited solely to the replacement of replaceable defective parts.
  • All service charges with respect to the repair or replacement of defective parts of products shall be the responsibility of the Distributor and/or Distributor's customer.
  • Distributor, on behalf of Global Cooling, shall perform such ordinary and customary servicing, repair and/or parts replacement within the Territory at Distributor's expense; which may be passed on to Distributor's customer, at Distributor's discretion.

 
Warranty Protection - Model SU105UE
Warranty Program
The following Warranty applies to the Stirling Ultracold Undercounter/Benchtop/Stackable Model SU105UE manufactured by Global Cooling, Inc.
 
Limited Warranty, USA
  • The Stirling Ultracold freezer is warranted for a period of TWO YEARS for materials and labor.
  • The Stirling Ultracold free-piston Stirling engine and thermosiphon is warranted for a full SEVEN YEARS, parts only, from original date of shipment from Global Cooling, Inc.
  • If a service issue arises, contact Global Cooling, Inc. Service Department to register Warranty Service and initiate a resolution.
  • Advanced authorization for a service company to diagnose the problem must be approved by Global Cooling, Inc.
  • Global Cooling, Inc. will not be responsible for charges incurred for service calls made by a third party prior to authorization by Global Cooling, Inc.
  • Global Cooling, Inc. retains the right to replace any product in lieu of servicing it in the field.
  • Liability in all events is limited to the purchase value only.
  • Under no circumstances will Global Cooling, Inc. be responsible or held liable for consequential or incidental damages associated with loss of stored product in the event of an equipment failure.
  • Extended warranty programs are available. Contact Stirling Ultracold for a custom warranty solution.
  • The warranty period starts at the original date of shipment from Global Cooling, Inc..
Limited Warranty, CANADA
  • The Stirling Ultracold freezer is warranted for a period of TWO YEARS for materials and labor.
  • The Stirling Ultracold free-piston Stirling engine and thermosiphon is warranted for a full SEVEN YEARS, parts only, from original date of shipment from Global Cooling, Inc.
  • If a service issue arises, contact Global Cooling, Inc. Service Department to register Warranty Service and initiate a resolution.
  • Advanced authorization for a service company to diagnose the problem must be approved by Global Cooling, Inc.
  • Global Cooling, Inc. will not be responsible for charges incurred for service calls made by a third party prior to authorization by Global Cooling, Inc.
  • Global Cooling, Inc. retains the right to replace any product in lieu of servicing it in the field.
  • Under no circumstances will Global Cooling, Inc. be responsible or held liable for consequential or incidental damages associated with loss of stored product in the event of an equipment failure.
  • Extended warranty programs are available. Contact Global Cooling, Inc. for a custom warranty solution.
  • The warranty period starts af the original date of shipment from Global Cooling, Inc..
International Distributor Limited Warranty
  • Global Cooling warrants that Distributor shall acquire products purchased hereunder free and clear of all liens and encumbrances.
  • Global Cooling further warrants all products to be free from defects in materials under normal use and service for a period of TWO YEARS.
  • The Stirling Ultracold free-piston Stirling engine and thermosiphon is warranted for a full SEVEN YEARS, parts only, from original date of shipment from Global Cooling, Inc.
  • Warranty will start ONE MONTH after the ship date from Global Cooling.
  • Global Cooling shall provide to Distributor, without charge, replaceable replacement parts to substitute for products parts which must be replaced by reason of valid warranty claims.
  • This warranty obligation is limited solely to the replacement of replaceable defective parts.
  • All service charges with respect to the repair or replacement of defective parts of products shall be the responsibility of the Distributor and/or Distributor's customer.
  • Distributor, on behalf of Global Cooling, shall perform such ordinary and customary servicing, repair and/or parts replacement within the Territory at Distributor's expense; which may be passed on to Distributor's customer, at Distributor's discretion.

 
Warranty Protection - Stirling Shuttle
  • The Stirling Shuttle™ is constructed for years of trouble-free use in fixed or mobile applications. Service calls are typically resolved by a cleaning of the Shuttle™ air filter, located on the right side of the control panel end and easily accessible by sliding the filter assembly forward. No tools are required. When the filter is cleaned, the Shuttle™ operates properly within the design operating temperature range.
  • If a performance issue is not resolved by cleaning the filter, and all troubleshooting procedures have been concluded, the Shuttle™ may need service. If the Shuttle™ is still under warranty, the following procedures apply. If the Shuttle™ is beyond its warranty period, contact Global Cooling, Inc., your Sales Representative or your International Distributor for details on the company's product exchange program.
  • The following Warranty applies to the Stirling Shuttle™ manufactured by Global Cooling, Inc. Due to the nature and size of the Stirling Shuttle™, a product exchange via overnight or expedited shipping may be preferable to field-level service. In order to maintain maximum uptime and to optimize customer service, Global Cooling, Inc. reserves the right to exchange the Shuttle™ with a serviceable new or previously-used replacement at its discretion.
Limited Warranty, USA
  • The Stirling Shuttle™ is warranted for a period of ONE YEAR for materials and labor at our factory.
  • If a service issue arises, contact the Global Cooling, Inc. Service Department to register Warranty Service and initiate a resolution.
  • Advanced authorization for a service company to diagnose the problem must be approved by Global Cooling, Inc.
  • Global Cooling, Inc. will not be responsible for charges incurred for service calls made by a third party prior to authorization by Global Cooling, Inc.
  • Global Cooling, Inc. retains the right to replace any product in lieu of servicing it in the field.
  • Liability in all events is limited to the purchase value only.
  • Under no circumstances will Global Cooling, Inc. be responsible or held liable for consequential or incidental damages associated with loss of stored product in the event of an equipment failure.
  • Extended warranty programs are available. Contact Stirling Ultracold for a custom warranty solution.
  • The warranty period starts at the original date of shipment from Global Cooling, Inc..
Limited Warranty, CANADA
  • The Stirling Ultracold Shuttle is warranted for a period of one year for materials and labor at our factory.
  • If a service issue arises, contact the Global Cooling, Inc. Service Department to register Warranty Service and initiate a resolution.
  • Advanced authorization for a service company to diagnose the problem must be approved by Global Cooling, Inc.
  • Global Cooling, Inc. will not be responsible for charges incurred for service calls made by a third party prior to authorization by Global Cooling, Inc.
  • Global Cooling, Inc. retains the right to replace any product in lieu of servicing it in the field.
  • Under no circumstances will Global Cooling, Inc. be responsible or held liable for consequential or incidental damages associated with loss of stored product in the event of an equipment failure.
  • Extended warranty programs are available. Contact Global Cooling, Inc. for a custom warranty solution.
  • The warranty period starts at the original date of shipment from Global Cooling, Inc..
International Distributor Limited Warranty
  • Global Cooling warrants that Distributor shall acquire Products purchased hereunder free and clear of all liens and encumbrances.
  • Global Cooling further warrants all Products to be free from defects in materials under normal use and service for a period of one (1) year.
  • Warranty will start four weeks after the ship date from Global Cooling.
  • Global Cooling shall provide to Distributor, without charge, replaceable replacement parts to substitute for products parts which must be replaced by reason of valid warranty claims.
  • This warranty obligation is limited solely to the replacement of replaceable defective parts.
  • All service charges with respect to the repair or replacement of defective parts of products shall be the responsibility of the Distributor and/or Distributor's customer.
  • Distributor, on behalf of Global Cooling, shall perform such ordinary and customary servicing, repair and/or parts replacement within the Territory at Distributor's expense; which may be passed on to Distributor's customer, at Distributor's discretion.
Home > Contact > Warranty
The Industry's Best Cooling System Protection
 
Online Warranty Registration
 
Stirling Ultracold is pleased to offer the Two/Seven Engine Protection Plan for the free-piston Stirling engine that provides cooling for the Upright Model SU780XLE and the Undercounter Model SU105UE.
 
This warranty is the result of thousands of free-piston Stirling engine performance reports from applications in aerospace, research, energy and petrochemical industries. As we deploy the free-piston Stirling engine on the ultra-low temperature platform for long-term storage of critical specimens, we can extend this unprecedented warranty protection experience to the life science, pharmaceutical, hospital/clinical and biotechnology industry.
 
Note: Because of unique applications and use patterns associated with portable ultra-low storage enabled by the Stirling Shuttle™, standard warranty protection terms apply to the Shuttle™. See terms and conditions herein.

 
Warranty Protection - Model SU780XLE
Warranty Program
The following Warranty applies to the Stirling Ultracold Upright Model SU780XLE manufactured by Global Cooling, Inc.
 
Limited Warranty, USA
  • The Stirling Ultracold freezer is warranted for a period of TWO YEARS for materials and labor.
  • The Stirling Ultracold free-piston Stirling engine and thermosiphon is warranted for a full SEVEN YEARS, parts only, from original date of shipment from Global Cooling, Inc.
  • If a service issue arises, contact Global Cooling, Inc. Service Department to register Warranty Service and initiate a resolution.
  • Advanced authorization for a service company to diagnose the problem must be approved by Global Cooling, Inc.
  • Global Cooling, Inc. will not be responsible for charges incurred for service calls made by a third party prior to authorization by Global Cooling, Inc.
  • Global Cooling, Inc. retains the right to replace any product in lieu of servicing it in the field.
  • Liability in all events is limited to the purchase value only.
  • Under no circumstances will Global Cooling, Inc. be responsible or held liable for consequential or incidental damages associated with loss of stored product in the event of an equipment failure.
  • Extended warranty programs are available. Contact Stirling Ultracold for a custom warranty solution.
  • The warranty period starts at the original date of shipment from Global Cooling, Inc.
Limited Warranty, CANADA
  • The Stirling Ultracold freezer is warranted for a period of TWO YEARS for materials and labor..
  • The Stirling Ultracold free-piston Stirling engine and thermosiphon is warranted for a full SEVEN YEARS, parts only, from original date of shipment from Global Cooling, Inc..
  • If a service issue arises, contact Global Cooling, Inc. Service Department to register Warranty Service and initiate a resolution..
  • Advanced authorization for a service company to diagnose the problem must be approved by Global Cooling, Inc..
  • Global Cooling, Inc. will not be responsible for charges incurred for service calls made by a third party prior to authorization by Global Cooling, Inc..
  • Global Cooling, Inc. retains the right to replace any product in lieu of servicing it in the field..
  • Under no circumstances will Global Cooling, Inc. be responsible or held liable for consequential or incidental damages associated with loss of stored product in the event of an equipment failure..
  • Extended warranty programs are available. Contact Global Cooling, Inc. for a custom warranty solution..
  • The warranty period starts at the original date of shipment from Global Cooling, Inc..
International Distributor Limited Warranty
  • Global Cooling warrants that Distributor shall acquire products purchased hereunder free and clear of all liens and encumbrances.
  • Global Cooling further warrants all products to be free from defects in materials under normal use and service for a period of TWO YEARS.
  • The Stirling Ultracold free-piston Stirling engine and thermosiphon is warranted for a full SEVEN YEARS, parts only, from original date of shipment from Global Cooling, Inc.
  • Warranty will start ONE MONTH after the ship date from Global Cooling.
  • Global Cooling shall provide to Distributor, without charge, replaceable replacement parts to substitute for products parts which must be replaced by reason of valid warranty claims.
  • This warranty obligation is limited solely to the replacement of replaceable defective parts.
  • All service charges with respect to the repair or replacement of defective parts of products shall be the responsibility of the Distributor and/or Distributor's customer.
  • Distributor, on behalf of Global Cooling, shall perform such ordinary and customary servicing, repair and/or parts replacement within the Territory at Distributor's expense; which may be passed on to Distributor's customer, at Distributor's discretion.

 
Warranty Protection - Model SU105UE
Warranty Program
The following Warranty applies to the Stirling Ultracold Undercounter/Benchtop/Stackable Model SU105UE manufactured by Global Cooling, Inc.
 
Limited Warranty, USA
  • The Stirling Ultracold freezer is warranted for a period of TWO YEARS for materials and labor.
  • The Stirling Ultracold free-piston Stirling engine and thermosiphon is warranted for a full SEVEN YEARS, parts only, from original date of shipment from Global Cooling, Inc.
  • If a service issue arises, contact Global Cooling, Inc. Service Department to register Warranty Service and initiate a resolution.
  • Advanced authorization for a service company to diagnose the problem must be approved by Global Cooling, Inc.
  • Global Cooling, Inc. will not be responsible for charges incurred for service calls made by a third party prior to authorization by Global Cooling, Inc.
  • Global Cooling, Inc. retains the right to replace any product in lieu of servicing it in the field.
  • Liability in all events is limited to the purchase value only.
  • Under no circumstances will Global Cooling, Inc. be responsible or held liable for consequential or incidental damages associated with loss of stored product in the event of an equipment failure.
  • Extended warranty programs are available. Contact Stirling Ultracold for a custom warranty solution.
  • The warranty period starts at the original date of shipment from Global Cooling, Inc..
Limited Warranty, CANADA
  • The Stirling Ultracold freezer is warranted for a period of TWO YEARS for materials and labor.
  • The Stirling Ultracold free-piston Stirling engine and thermosiphon is warranted for a full SEVEN YEARS, parts only, from original date of shipment from Global Cooling, Inc.
  • If a service issue arises, contact Global Cooling, Inc. Service Department to register Warranty Service and initiate a resolution.
  • Advanced authorization for a service company to diagnose the problem must be approved by Global Cooling, Inc.
  • Global Cooling, Inc. will not be responsible for charges incurred for service calls made by a third party prior to authorization by Global Cooling, Inc.
  • Global Cooling, Inc. retains the right to replace any product in lieu of servicing it in the field.
  • Under no circumstances will Global Cooling, Inc. be responsible or held liable for consequential or incidental damages associated with loss of stored product in the event of an equipment failure.
  • Extended warranty programs are available. Contact Global Cooling, Inc. for a custom warranty solution.
  • The warranty period starts af the original date of shipment from Global Cooling, Inc..
International Distributor Limited Warranty
  • Global Cooling warrants that Distributor shall acquire products purchased hereunder free and clear of all liens and encumbrances.
  • Global Cooling further warrants all products to be free from defects in materials under normal use and service for a period of TWO YEARS.
  • The Stirling Ultracold free-piston Stirling engine and thermosiphon is warranted for a full SEVEN YEARS, parts only, from original date of shipment from Global Cooling, Inc.
  • Warranty will start ONE MONTH after the ship date from Global Cooling.
  • Global Cooling shall provide to Distributor, without charge, replaceable replacement parts to substitute for products parts which must be replaced by reason of valid warranty claims.
  • This warranty obligation is limited solely to the replacement of replaceable defective parts.
  • All service charges with respect to the repair or replacement of defective parts of products shall be the responsibility of the Distributor and/or Distributor's customer.
  • Distributor, on behalf of Global Cooling, shall perform such ordinary and customary servicing, repair and/or parts replacement within the Territory at Distributor's expense; which may be passed on to Distributor's customer, at Distributor's discretion.

 
Warranty Protection - Stirling Shuttle
  • The Stirling Shuttle™ is constructed for years of trouble-free use in fixed or mobile applications. Service calls are typically resolved by a cleaning of the Shuttle™ air filter, located on the right side of the control panel end and easily accessible by sliding the filter assembly forward. No tools are required. When the filter is cleaned, the Shuttle™ operates properly within the design operating temperature range.
  • If a performance issue is not resolved by cleaning the filter, and all troubleshooting procedures have been concluded, the Shuttle™ may need service. If the Shuttle™ is still under warranty, the following procedures apply. If the Shuttle™ is beyond its warranty period, contact Global Cooling, Inc., your Sales Representative or your International Distributor for details on the company's product exchange program.
  • The following Warranty applies to the Stirling Shuttle™ manufactured by Global Cooling, Inc. Due to the nature and size of the Stirling Shuttle™, a product exchange via overnight or expedited shipping may be preferable to field-level service. In order to maintain maximum uptime and to optimize customer service, Global Cooling, Inc. reserves the right to exchange the Shuttle™ with a serviceable new or previously-used replacement at its discretion.
Limited Warranty, USA
  • The Stirling Shuttle™ is warranted for a period of ONE YEAR for materials and labor at our factory.
  • If a service issue arises, contact the Global Cooling, Inc. Service Department to register Warranty Service and initiate a resolution.
  • Advanced authorization for a service company to diagnose the problem must be approved by Global Cooling, Inc.
  • Global Cooling, Inc. will not be responsible for charges incurred for service calls made by a third party prior to authorization by Global Cooling, Inc.
  • Global Cooling, Inc. retains the right to replace any product in lieu of servicing it in the field.
  • Liability in all events is limited to the purchase value only.
  • Under no circumstances will Global Cooling, Inc. be responsible or held liable for consequential or incidental damages associated with loss of stored product in the event of an equipment failure.
  • Extended warranty programs are available. Contact Stirling Ultracold for a custom warranty solution.
  • The warranty period starts at the original date of shipment from Global Cooling, Inc..
Limited Warranty, CANADA
  • The Stirling Ultracold Shuttle is warranted for a period of one year for materials and labor at our factory.
  • If a service issue arises, contact the Global Cooling, Inc. Service Department to register Warranty Service and initiate a resolution.
  • Advanced authorization for a service company to diagnose the problem must be approved by Global Cooling, Inc.
  • Global Cooling, Inc. will not be responsible for charges incurred for service calls made by a third party prior to authorization by Global Cooling, Inc.
  • Global Cooling, Inc. retains the right to replace any product in lieu of servicing it in the field.
  • Under no circumstances will Global Cooling, Inc. be responsible or held liable for consequential or incidental damages associated with loss of stored product in the event of an equipment failure.
  • Extended warranty programs are available. Contact Global Cooling, Inc. for a custom warranty solution.
  • The warranty period starts at the original date of shipment from Global Cooling, Inc..
International Distributor Limited Warranty
  • Global Cooling warrants that Distributor shall acquire Products purchased hereunder free and clear of all liens and encumbrances.
  • Global Cooling further warrants all Products to be free from defects in materials under normal use and service for a period of one (1) year.
  • Warranty will start four weeks after the ship date from Global Cooling.
  • Global Cooling shall provide to Distributor, without charge, replaceable replacement parts to substitute for products parts which must be replaced by reason of valid warranty claims.
  • This warranty obligation is limited solely to the replacement of replaceable defective parts.
  • All service charges with respect to the repair or replacement of defective parts of products shall be the responsibility of the Distributor and/or Distributor's customer.
  • Distributor, on behalf of Global Cooling, shall perform such ordinary and customary servicing, repair and/or parts replacement within the Territory at Distributor's expense; which may be passed on to Distributor's customer, at Distributor's discretion.

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